FAQ - Return and Refund Policy

FAQ - Return and Refund Policy

1. How long do I have to return an item for a refund or exchange? You have 15 days from the purchase date to return an item for a full refund or exchange.

2. What is the process to return an item? To return an item, please follow these steps: a. Visit the "Create a Return Request" page on our website. b. Contact our customer support at returns@seouloasis.com or +971 55 813 8385 to initiate a return request. c. Pack the item securely in its original packaging and include your proof of purchase. d. Wait for our representative to pick up the item within 1-2 business days.

3. What are the conditions for a return? The item must meet the following conditions for a return: a. It must be in new and unused condition. b. It must be returned within 15 days of the purchase or delivery date. c. It must be presented with the original order confirmation and delivery note as proof of purchase. d. Installed items are not eligible for return or exchange.

4. How will I receive the refund? Refunds will be made in the same manner in which the purchase was made. Cash refunds will be provided for cash purchases, while credit/debit card refunds will be issued for credit/debit card purchases.

5. When will the refund be processed? Refunds will be processed after the returned item has been successfully rechecked at the pickup location.

6. How will online credit card purchases be refunded? Refunds for online credit card purchases will only be made through the credit/debit card used for the original transaction.

7. How will PayPal purchases be refunded? Refunds for PayPal purchases will be made through the PayPal account used for the original transaction.

8. What happens if the product I want to exchange is out of stock? If the product is out of stock at the time of picking, Seoul Oasis will choose an alternative. If the price of the new product is higher, you will not be charged extra. If it is lower, you will pay a smaller amount.

9. How can I contact Seoul Oasis for further assistance? If you have any questions regarding our return policy, feel free to contact us at +971 55 813 8385 or send an email to info@seouloasis.com. Our customer support team is always available to help you.